Refund policy

We have a 15-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, You must first obtain a Return Authorization from us. Your item must be in the same new condition that you received it,  unused, with tags, and in its original packaging. The packaging must also be in new and undamaged condition. All returns are subject to a 25% restocking fee, Freight must be pre-paid by the customer

To start a return, you can contact us at jeff@smartmistusa.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.

You can always contact us for any return questions at jeff@smartmistusa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged , missing parts, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.